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I am writing to advise you that our company has decided to change our business strategy in terms of how we serve our
customers, and conduct our business. As a result of this analysis, we have decided to close our call center and customers
will now be allowed to re-charge only via the web. I realize this may cause some of you difficulties, but I want to assure
you that our e-commerce system is safe and secure and there are no security issues. This new process will also be more
efficient for you and hopefully reduce some of the issues of waiting for the call center to open and serve you as On-line
recharging will be done on a 24/7 basis and there is no further need to wait. To recharge, now you need only have your
account number, user name and password, and log in to your account via our web site at: www.raniphone.ca. The funds will
be credited within 5 mins and available for you to use immediately to make calls.
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